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Cadence ITSM offers a full range of training and consulting services in IT Service Management practices, leveraging best practice frameworks and methods such as ITIL, CobiT, and Lean Six Sigma. Based in Minnesota, Cadence ITSM has clients from coast-to-coast in the United States, ranging across the public, private and governmental sectors. Read more about us



Attention Minnesota-based IT Professionals!  New ITSM Pilot Program!


We are currently recruiting participants to pilot our new ITSM Team Development Workshop! This exciting new program focuses on one of the most important elements of any IT Service Management program - PEOPLE! We've created a two-day workshop combining an industry leading ITSM Simulation with an accredited personal effectiveness program.

On day one, participants will be introduced to ITSM practices in a simulated business environment incorporating the various key IT and business roles and perspectives (complete with real-world breakdowns in process and communication). There is no better way to be introduced to ITSM principles than by experiencing the transformative power of IT Service Management first-hand!

The second day of the workshop focuses on effective communication and personal growth. Incorporating an accredited Personal Effectiveness program, participants will spend the second day of this interactive workshop developing a better understanding their own personality and communication preferences, as well as learning the skills to recognize and adapt to the styles of others.

For organizations on the path to improving their Service Management capabilities, this program can accelerate the ITSM learning curve as well as be a catalyst for improved team communication and performance.

Register your interest here and we'll contact you with additional information



CADENCE ITSM in the News

June 17, 2009
Cadence ITSM part of the G2G3 Global Partner Network

We've added the best IT Service Management simulations in the industry!

      Read More

March 13, 2009
5 Reasons to start using ITIL and ITSM  

ITSM best practices can help IT provide business value, improve service quality and reduce cost.

March 3, 2009
ITIL Certified Service Management Tools

The move seeks to create a formal, recognized ITIL tools standard to make technology investments easier ...

February 2, 2009
How an ITSM implementation can help in a recession

 ITSM projects can driving significant operating efficiencies while making sure you stay focused on what matters to your customers.