Recommended Reading:
Cadence ITSM Book Store

 

 

 

 

 

 

Additional ITSM Resources

 

ITIL v3 Mindmaps (Coming Soon!)

Service Management as a Practice

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

 

ITIL v3 Foundations Exercises (Coming Soon!)

Service Management as a Practice

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement