ITIL®
Certification Bootcamps As the de facto IT Service Management framework worldwide, many organizations turn to the ITIL® framework for process guidance supporting the full lifecycle of IT services, from Strategic decision making to operations and continual improvement. Our courses help students bridge the gap between theory and practice to ensure they walk away from the course with a solid understanding of the information discussed.
We offer accredited certification bootcamps across a range of ITIL v2 and v3 courses.
CobiT®
Foundation BootcampWould you like to gain an understanding of the governance and controls framework used as the basis for most external audit programs?
Focused on providing a governance model for Information Technology, the CobiT® framework integrates the management of quality, security, project management, IT planning, development and service management practices. Learn the tools to translate business goals into IT goals and objectives with defined process outcome and performance indicators!
IT Service Management Simulations
Experience the Power of Service
Management First-handAll Service Management programs can anticipate running into some level of cultural resistance as the focus shifts to proactive, planned work with an emphasis on managing processes across functional teams. If you're interested in establishing some buy-in and credibility for your Service Management program, this is an outstanding solution.
Over the course of the one day simulation, students will participate in the implementation and improvement of service management processes, transforming early morning chaos into a tightly coordinated and highly efficient IT operation by the end of the day. Students leave each session with a firm understanding of and respect for the value of coordinated processes having 'lived and breathed it' over the course of the day.
Personal and Team Development
Individual and Team Effectiveness
ProgramsEvery ITSM program needs to plan the effective and efficient use of People, Process and Technology. While Process and Technology preparation certainly come with challenges, it's really the People that will ultimately determine the success of your program. Is your team communicating? Are they engaged and buying into the vision?
Leveraging the Insights® Personal Effectiveness and Team Dynamics programs, we're able to offer a compelling and powerful Jungian Preferences workshop to help promote effective communication in your organization. Using the following model as a roadmap, participants will leave this workshop with a better understanding their own personality and communication preferences, and armed with the skills to recognize and adapt to the styles of others.
What we offer
Private On-Site Training
There are countless local and national organizations providing public training and certification schedules. Our focus is to work more holistically with companies to provide a tailored ITSM training program with resources whose experience enables them to extend the material well beyond the training delivery alone.
Overheard
This was by far the best class I have ever attended in regards to the instruction and the amount of information I learned ... [The Instructor] was outstanding in how he taught the class and adapted the class to the students to allow us to get the most out of the course.
I underestimated the value of the onsite class as the group that took the class together had the opportunity to relate the ITIL concepts and models to existing constructs already in use.
The instructor] possessed rare instructor qualities not often found in an entry level certification prep class. His industry experiences and command of the course material provided extreme value ...