ITSM Process Design Workshops  

For organizations looking to implement ITSM processes, we offer a number of process design workshops to develop and define a comprehensive process for your organization. Workshops include high-level training on applicable best-practices, a review of current business objectives and practices, gap analysis, and team-based process design session involving key stakeholders from within your organization.

Deliverables include comprehensive process documentation, including detailed process maps, written policies and process objectives, defined roles and responsibilities, outcome and performance metrics, and a management plan for continual improvement.

ITIL®/ITSM Kaizen Events  

Got waste? Looking to fine-tune your ITSM processes to make them more efficient and effective? We've created a unique ITSM Kaizen workshop which incorporates concepts from ITIL®, CobiT® and Six Sigma® frameworks to streamline, refocus, and mature your ITSM processes.

This is an excellent program to take your ITSM processes, such as Change Management and Request Fulfillment to the next level!

ITSM Implementation Consulting/Resources  

In addition to the specialized workshops above, we offer hourly or project based resources to support your ITSM projects. Our resources can supplement your existing staff, provide additional ITSM experience to your project, or take an active project management role.